Shipping policy

Blue Mirae - Your Satisfaction Journey: Shipping, Returns, Exchanges & Cancellations

At Blue Mirae, operated by Firevera Private Limited, we are committed to a seamless and enjoyable experience, from the moment you order to the rare instance of a return.

1. Shipping Policy - Getting Your Blue Mirae to You

We aim to dispatch your order within 2-4 business days from the order placement date. Please note that delivery timelines may vary based on your location and other logistical factors. Once shipped, you will receive tracking information to monitor your order's progress.

2. Returns & Exchanges

We understand that sometimes an item may not be exactly what you envisioned. To provide you with complete peace of mind, we offer a straightforward 7-day return and exchange policy on the majority of our products. This allows you ample time to assess your purchase.

  • Eligibility for Returns & Exchanges: To qualify for a return or exchange, items must be in their original, unused, unwashed, and undamaged condition. They must also be returned in their original packaging, complete with all tags and labels securely attached. Any item that does not meet these stringent criteria will unfortunately not be eligible for a return or exchange.
  • Important Exceptions: Please note that certain items are exempt from our standard return and exchange policy. These include custom-made or personalized products, as these are uniquely created for you. Gift cards are also non-returnable. Additionally, items marked as final sale cannot be returned or exchanged. For health and safety reasons, intimate apparel and items with direct hygiene considerations are also excluded.
  • Your Choice of Resolution: Refund or Store Credit: Should your return be approved, you will have the option of receiving a refund to the original payment method used for your purchase. Alternatively, you may choose to receive store credit in the form of a voucher. These store credit vouchers are valid for a period of one year from the date of issuance, giving you flexibility for future purchases.

3. Simple Steps for Returns & Exchanges

Initiating a return or exchange is designed to be hassle-free:

  1. Submit Your Request Promptly: If you wish to return or exchange an item, please contact our dedicated customer care team within 7 days of receiving your order. You can reach us via email at support@bluemirae.com or by calling our customer care number at +91-8076463860.
  2. Provide Essential Details: To help us process your request efficiently, please provide your order number, clearly state the reason for the return or exchange, and, if the issue pertains to damage or a defect, please include photographs of the product.
  3. Our Review and Approval: Our experienced customer care team will carefully review your request based on our policy. If your return or exchange is deemed eligible, we will promptly notify you of the approval and provide you with detailed instructions on how to proceed with the return shipment.
  4. Securely Ship the Item: Please ensure that the item is securely packed to prevent any damage during transit. You will be responsible for the return shipping costs unless the item you received was demonstrably damaged, defective, or incorrect due to an error on our part. In such cases, we will provide you with a prepaid return label or arrange for the return shipment.
  5. Efficient Processing Upon Receipt: Once we receive the returned item and our quality control team has conducted a thorough inspection to ensure it meets our eligibility criteria, we will expedite the processing of your refund or exchange. Please allow 12-15 business days from the date we receive the item for the refund to be processed to your original payment method or for the exchange to be initiated. For store credit, the voucher will be issued within this timeframe.

4. Understanding the Costs Associated with Returns

We aim for transparency in all our processes:

  • Return Shipping Charges: In certain situations, return shipping may be free, or a nominal fee may apply. You will be clearly informed of any applicable charges at the time you initiate your return request. Rest assured, you will not be charged for return shipping if the product you received was damaged, defective, or incorrect.
  • No Restocking Fees for Standard Returns: For the vast majority of returns, we do not charge any restocking fees. However, for bulk orders, a restocking fee may be applicable to cover handling and administrative costs. This will be clearly communicated to you during the return process if it applies to your order.
  • Refund Amount Details: When a refund is processed, it will include the full cost of the product you purchased. Please note that the original shipping charges you paid at the time of purchase are non-refundable unless the return is a direct result of an error on our part (e.g., we shipped the wrong item).

5. Cancellations

We understand that circumstances can change, and we offer a cancellation window:

  • Cancel Within the First 24 Hours: You have the flexibility to cancel your order within the first 24 hours of placing it without incurring any charges whatsoever. This allows you a brief window to make changes to your order or to reconsider your purchase if needed.
  • Cancellations After 24 Hours: For cancellation requests made after the initial 24-hour period, a processing fee may be applied. This fee helps to cover the administrative and handling costs incurred once the order has begun processing. The specific amount of this fee, if applicable, will be communicated to you at the time of your cancellation request.
  • Orders Already Dispatched: Once your order has been shipped and is en route to you, it cannot be canceled. In such instances, we kindly request that you follow the straightforward return or exchange process outlined in this policy to address any concerns you may have upon receiving the item. We are committed to minimizing any inconvenience while maintaining efficiency in our order management system.

6. Addressing Unexpected Issues: Damages Upon Arrival

In the unfortunate event that you receive a product that is damaged or defective, we are committed to resolving the issue for you promptly and efficiently:

  • Notify Us Immediately: Please notify our customer care team as soon as possible, and within 48 hours of delivery, by sending an email to support@bluemirae.com. To help us expedite the process, please include detailed photographs of the damaged product as well as the condition of its packaging upon arrival.
  • Our Verification Process: Our dedicated team will carefully review your claim and verify the reported damage or defect based on the information and photographs you provide. In some cases, we may require additional information to fully understand the situation and ensure a fair resolution.
  • Your Resolution Options: Once your claim has been validated, we will offer you a choice of the following resolution options to ensure your complete satisfaction:
    • A Replacement Product: We will gladly send you a replacement product of the exact same type, subject to its availability in our current inventory.
    • A Full Refund: Alternatively, you may opt for a full refund of the purchase price, including any original shipping charges you may have paid. The refund will be credited back to your original payment method or issued as store credit, depending on your preference.
  • Return Requirements for Damaged Items: In most cases, we will require the damaged product to be returned to us for quality assessment and to help us improve our packaging and shipping processes. We will provide you with a prepaid return shipping label or will reimburse you for the reasonable return shipping costs incurred, ensuring a smooth and hassle-free return process for the damaged item.

7. The Fine Print: Ensuring Fair and Consistent Returns

To maintain the integrity of our return process and ensure fairness to all our customers, we have specific guidelines for returned items:

  • Rigorous Inspection Process: Every returned item undergoes a thorough inspection by our quality control team upon receipt. This meticulous process ensures that the item strictly adheres to our eligibility criteria (unused, unwashed, undamaged, original packaging with all tags). Products that fail to meet these essential conditions will unfortunately not be accepted for a return or exchange and will be returned to you at your expense. We will notify you promptly if your return is rejected, providing a detailed explanation of the reasons for the rejection.
  • Importance of Original Packaging: To adequately protect the item during its return transit, it is essential that you return the product in its original packaging, including all original tags, labels, and any accompanying accessories. Failure to use adequate packaging may result in damage during shipping, which could unfortunately disqualify your item for a return or exchange.
  • Condition is Paramount: We can only accept products for returns or exchanges if they are in their original, unused, and pristine condition. Items that show any signs of wear, stains, odors, or any alterations will not be eligible for a return or exchange. We strongly encourage you to carefully inspect your items upon arrival and before initiating a return to avoid the disappointment of rejection.

8. Here to Support You: Our Customer Care Team

We are committed to providing you with exceptional support throughout your shopping journey. If you have any questions, concerns, or require assistance with shipping, returns, exchanges, or cancellations, please do not hesitate to reach out to our friendly and knowledgeable customer care team:

  • Email: support@bluemirae.com
  • Phone: +91-8076463860
  • Operating Hours: Monday to Friday, 9 AM to 5 PM Indian Standard Time (IST)

9. Important Additional Information

To provide you with complete clarity, please note the following:

  • Store Credit Details: If you choose to receive a refund as store credit, you will be issued a unique voucher code. This voucher code will be valid for a period of one year from the date of issuance and can be easily redeemed on any future purchases you make on our website.
  • Policies for Bulk Orders: Please be aware that custom policies may apply to bulk or wholesale purchases. If you are interested in placing a bulk order, we kindly request that you contact our customer care team directly for specific terms and conditions.
  • International Returns: For our valued international customers, please note that you will be responsible for the return shipping costs as well as any applicable customs duties and taxes associated with the return shipment. Additionally, the original shipping charges paid at the time of purchase are non-refundable for international returns.
  • Our Commitment to Eco-Friendly Practices: As part of our ongoing commitment to minimizing our environmental impact, we encourage our customers to consider choosing exchanges or store credits as an alternative to full refunds whenever possible. This helps us reduce the carbon footprint associated with return shipments.

Your satisfaction is our utmost priority throughout your Blue Mirae experience. Please do not hesitate to contact us if you require any assistance.